Custody Management Services, Associate 2

Who we are looking for:

This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Representative is responsible for service delivery to global clients.

Why this role is important to us:

The team you will be joining will be responsible for the client services & Client delivery management roles for entire reporting services that we offer to our clients.

What you will be responsible for:

- Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve.

- Provide support during US market hours.

- Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events.

- Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted are addressed.

- Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.

- Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.

- Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines

What we value:

These skills will help you succeed in this role

- Strong verbal and written communication skills

- Ability to perform effectively within strict client deadlines

- Attention to detail

- Team player attitude

- Ability to interact with senior stakeholder both at Offshore and Onshore