Corporate Impact Operations Manager

We’re looking for a collaborative, customer‑obsessed, and operationally disciplined leader to serve as the Corporate Impact operations leader in India. In this role, you will manage and grow teams across Customer Success, Professional Services, and Support, ensuring high‑quality delivery, consistent customer experience, and tight partnership with global leadership. You’ll help shape how Corporate Impact scales globally, building strong operational foundations, elevating service delivery, and ensuring that our India‑based employees are empowered, engaged, and driving impact for our customers.

What you'll do:

Lead & Grow the Corporate Impact India Operations Team

- Serve as the senior‑most Corporate Impact leader in India, aligning teams to global priorities, ensuring operational excellence, and representing the organization internally and externally.

- Build, mentor, and develop high‑performing teams across Success, Services, and Support—driving a culture grounded in empathy, customer‑first thinking, collaboration, and continuous learning.

- Partner with global Corporate Impact leaders to remove operational blockers, strengthen process consistency, and ensure readiness for modernization, platform upgrades, and new product initiatives.

- Ensure India operations are fully integrated into Corporate Impact’s global operating model, contributing to planning, forecasting, and cross‑functional alignment.

Champion Customer Experience Across Functions

- Reinforce a customer‑first culture, ensuring India‑based teams understand how their work influences renewals, satisfaction, retention, and long‑term customer value.

- Own SLAs, delivery standards, and quality execution, overseeing implementations, support workflows, case handling, and customer interactions to ensure consistent, high‑quality, and on‑time delivery.

- Manage customer‑facing operational roles, including those responsible for account health, escalations, churn‑risk identification, and service consistency; providing coaching, performance management, and development.

- Lead India‑based escalation management, coordinating across functions to drive timely resolution and clear communication with customers and internal stakeholders.

Digital Innovation, AI Enablement & Operations Excellence