Meet the Team The Customer Experience (CX) team is a group of extraordinary technical experts dedicated to delivering a best-in-class customer experience. We solve the toughest business challenges with network-centric solutions that accelerate customer success and loyalty. Our success is reflected in our outstanding financial results, industry recognition, and high employee satisfaction. As the face of Cisco, our CX teams are the primary drivers of digital transformation. Within CX, the Global CX Centers serve as the engine for this transformation, providing flexible, innovative, and highly technical resources to support customer engagements across all theaters. We act as a seamless delivery partner, ensuring our customers achieve their business goals through detailed execution.
Your Impact
As a Network Consulting Engineer – SD-WAN, You will design scalable Enterprise Networking architectures that support customer business and technology goals. Analyze and resolve complex networking and design challenges, providing high-level technical and crisis management support. Serve as a technical specialist for complex deployments and provide technical leadership to project teams. Identify skills and capability gaps and develop programs to address them. Partner with Professional Services NCEs and cross-functional teams to optimize resources and deliver strong customer outcomes. Drive continuous improvement, automation, and process optimization to improve delivery quality and productivity.
Key Responsibilities:
- Deliver Architecture, Advisory, Implementation, Migration, and Optimization services across Enterprise Networking, including Routing and Switching, SD-WAN, and Cisco DNA technologies.
- Provide technical guidance and oversight to teams delivering Consulting Services and Technical Support during customer projects.
- Develop customer deliverables, including architecture and design documents, migration plans, Methods of Procedure (MoPs), test plans, and campus network best-practice recommendations.
- Lead and facilitate technical and design workshops and provide consulting guidance to customers throughout project delivery.
- Collaborate with customers, SMEs, project managers, account teams, Product and Services Sales, and Systems and Consulting Engineers to develop effective solutions.
- Build trusted relationships with internal and external stakeholders to understand customer requirements and deliver solutions that support their business outcomes.
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- Apply automation and innovative approaches to improve processes, productivity, and service delivery.
- Demonstrate technical thought leadership in solving complex customer challenges and contribute to continuous improvement across the practice.
Minimum Qualifications
- BS, BE, BTech, or equivalent degree with 8+ years of experience with Cisco Routing and Switching (R&S) technologies/relevant IT industry experience. Experience with Cisco competitor technologies is a plus.
- CCNP Enterprise certification with Enterprise Infrastructure specialization. CCNA or CCNA Automation certification is preferred.
- Strong knowledge of IP internetworking, LAN switching, SD-WAN, Cisco DNA, WAN protocols, and IP routing protocols, including IGRP, OSPF, EIGRP, and BGP.
- Strong programming and scripting skills, with the ability to use AI tools to automate and improve network delivery processes.
- Knowledge or certification in ITIL, TOGAF, or ISO, along with an understanding of quality systems and industry standards.
- Hands-on experience with enterprise branch and campus network design, integration, and implementation, including Cisco Catalyst switches and ISR WAN routers.
- Experience leading technical teams or customer projects, with accountability for successful delivery and customer outcomes.
- Strong leadership, communication, stakeholder management, and customer-facing skills, with the ability to manage complex customer situations effectively.
- Experience Implementing /Supporting Layer 2 & Layer 3 implementation of campus network comprising Cisco Cat 9k, Cat 8500, ISR4k, and SDWAN will be key.
- Experience with designing L2 and L3 vlans along with network segmentation on above Cisco platforms will be desirable.
- Working knowledge and experience of VLANs, VXLANs, WAN, OSPF, ISIS, QoS, IPv6, Multicast is a must.
- Deep Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches. Typical Deliverables includes but not limited to- customer audits, config translations & features; Automated/Scripted discovery audit & data validation of connected/end devices; Creating MoP’s, Optional Lab testing / validation services for service/feature interop and executing Migration windows in production environment.
- Good interpersonal, communication, and teamwork skills with the proven ability to relate to customer representatives at various levels.
- Good technical writing skills in Microsoft Word & Excel and have experience in writing high test and implementation / Migration plans.
- Skills and experience in working independently, determining methods and procedures.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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