Collections Specialist

• Drive collections processes

Key Areas of Responsibility and Roles:

• Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business

• Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis

• Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)

• Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business

- Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios

- Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios

• Responsible for Unapplied Cash resolution and prevention

• Prepare reports and attend cash calls with Business

• Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.

• Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)

• Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)