COLLECTIONS EXPERT ANALYST
Bosch
Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Job Description
Position Summary
The Collections Junior Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.
General Job Responsibilities
- The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including:
- Research and reconcile overdue accounts/invoices.
- Maintain accurate record of past due accounts & collection efforts.
- Process & send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication for the business unit.
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
- Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.
- Follow up on POA, CIA, orders on block, rejected claims, assigned accounts and outlook emails.
- Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails.
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