Client Support Tier 1

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Client Support Tier 1

What does a great Client Support Tier 1 - Sr Associate II do?

As a Client Support Tier 1 - Senior Associate II, you will support daily operations by processing transactions, maintaining records, performing quality checks, and handling exceptions in automated chargeback processes. You will ensure work is completed accurately, efficiently, and in line with company policies and regulations.

You will collaborate with team members and other departments, resolve client queries, support process improvements, and help train and guide junior associates. Success in this role requires strong attention to detail, organizational skills, problem-solving ability, and a commitment to delivering excellent client service.

What you will do:

• Investigate and resolve customer disputes and complaints related to payment transactions.

• Review and process chargebacks, merchant inquiries, and transaction-related requests.

• Ensure disputes are handled accurately and in line with payment network rules and company policies.

• Research and respond to client queries regarding disputes, funding, and tax documentation.

• Maintain accurate records and update dispute management systems.

• Audit files and processes to ensure accuracy and compliance.