Claims Senior Supervisor – International Healthcare
Location: CHSI, Bengaluru, India Reporting to: Claims Manager / Associate Director Role Level: Senior Supervisor Experience Required: 8–12 years (International Healthcare Claims Operations)
Role Purpose
As a Claims Senior Supervisor, you will play a critical leadership role within the international healthcare claims operation. You will be responsible for day‑to‑day supervision of claims processing teams, ensuring accuracy, turnaround time, compliance, and customer satisfaction across international markets.
You will lead a team of Claims Analysts/Processors (typically 15–30 FTE), acting as the first line of leadership, performance management, and issue resolution. The role requires strong domain expertise, people leadership skills, and the ability to drive operational discipline and continuous improvement in a regulated environment.
1. Operational Delivery
Supervise end‑to‑end claims processing activities across international healthcare products.
Ensure adherence to SOPs, turnaround time (TAT), quality, and productivity targets.
Monitor daily work queues, volumes, and ageing; proactively manage backlogs and risks.
Ensure accurate claim adjudication in line with policy terms, benefit structures, and regulatory requirements.
Escalate complex, high‑risk, or high‑impact issues to management with clear analysis and recommendations.
2. Quality & Compliance
Ensure compliance with internal controls, audit requirements, data privacy standards, and regulatory guidelines.
Strong working knowledge of claims adjudication, quality standards, and compliance requirements.
Hands‑on experience with claims systems and workflow tools.
Good analytical skills with the ability to interpret operational data and trends.
Proficient in Excel and reporting tools.
Effective communicator with the ability to provide clear guidance and feedback.
Strong problem‑solving and decision‑making skills.
Ability to manage multiple priorities in a fast‑paced environment.
Behavioural Attributes
Results‑oriented with a strong sense of ownership and accountability.
Calm under pressure and capable of managing operational challenges.
Collaborative, approachable, and people‑focused.
Open to change with a continuous improvement mindset.
High integrity and commitment to quality and compliance.
Key Competencies
Team leadership and people development
Operational execution & discipline
Quality and compliance focus
Data‑driven performance management
Problem solving and root‑cause analysis
Stakeholder collaboration
Adaptability and change support
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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