NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Citrix L3 Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Overview
We are seeking an experienced Citrix L3 Engineer to own the design, engineering, and operational excellence of our global Citrix environment. You will serve as the technical authority for complex incidents, major changes, and platform roadmaps, supporting a large-scale deployment of 1,400+ servers and 7,000+ users. This role blends engineering depth with hands-on administration and close collaboration with application teams to virtualize and deliver apps to end users. Participation in an after-hours support rotation is required.
Key Responsibilities
Engineering and Architecture
Design, implement, and optimize Citrix XenApp/Virtual Apps architectures, multi-site/multi-zone deployments, and integration with identity, networking, and monitoring stacks.
Lead version upgrades, migrations, and lifecycle planning across Citrix components and supporting infrastructure.
Define standards and golden images for Citrix server builds, base OS hardening, packaging, and performance baselines.
Platform Administration and Operations
Administer and tune Citrix Studio, Director, and StoreFront, including delivery groups, policies, application publishing, and access control.
Manage Citrix databases: plan schema changes, coordinate maintenance, implement HA/DR, and ensure backup/recovery and performance.
Implement and support Citrix Profile Management (UPM), SSON passthrough, and policy-driven user experience optimization.
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Own capacity management (concurrency, licensing, CPU/RAM/IOPS), patching strategy, and proactive health checks for large-scale estates (1,400+ servers / 7,000+ users).
Application Virtualization Enablement
Partner with application teams to assess, package, and virtualize applications for delivery via Citrix, including dependency mapping, remediation, and testing.
Establish packaging standards (MSI/App-V/MSIX/AppLayering), versioning, rollback, and deployment automation.
Build runbooks and reference architectures for repeatable app onboarding and updates.
Reliability, Security, and Support
Lead L3 incident response and problem management, drive root cause analysis, and implement permanent fixes.
Develop monitoring and observability for user experience (logon times, brokering, session stability), infrastructure KPIs, and alerting thresholds.
Enforce security best practices: hardening, least-privilege, certificate management, SSL/TLS, and integration with MFA/IdP.
Maintain detailed documentation, CMDB accuracy, and change records; contribute to knowledge articles for L1/L2.
Participate in an after-hours on-call rotation and support planned maintenance windows.
Required Qualifications
5+ years in Citrix engineering/administration with enterprise-scale environments.
- Deep expertise with:
Citrix Virtual Apps/XenApp architecture and deployments.
Citrix Studio, Director, and StoreFront configuration and optimization.
Citrix database schema management, HA/DR, and performance tuning.
Citrix Profile Management (UPM) and SSON passthrough.
Citrix server builds, image management, and OS/application hardening.
Endpoint management: device enrollment, policy compliance, and lifecycle.
Proven experience supporting estates of at least 1,000+ servers and 5,000+ users.
Strong Windows Server administration (Group Policy, RDS roles, printing, FSLogix/UPM), Active Directory/Azure AD, DNS/DHCP, certificates/PKI.
Familiarity with security frameworks and compliance (CIS, ISO 27001, SOC 2).
Core Competencies
Ownership and accountability for platform reliability and user experience.
Excellent troubleshooting and diagnostic skills across the full stack.
Clear, actionable documentation and communication with technical and non-technical stakeholders.
Collaboration and leadership in cross-functional initiatives with networking, security, DBAs, and application teams.
Work Conditions
Hybrid or on-site as required for maintenance and project work.
Participation in an after-hours/on-call rotation and occasional weekend change windows.
Impact Metrics (Success Criteria)
Reduced average logon time and improved session stability (HDX KPIs).
High platform availability and successful completion of planned upgrades with zero critical incidents.
On-time delivery of app onboarding projects with documented runbooks.
Measurable reduction in repeat incidents through effective problem management and automation.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Similar roles you might like
More openings like this one — take a look before you go.
