Channel Development Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To accommodate our continued growth, Five9 is seeking an experienced and motivated Channel Development Manager to help expand our partner ecosystem in the DACH region. This is a key position within our Sales organization and will report directly to the Senior Director, Channel Sales. This mission driven role is responsible for deepening existing partner relationships, opening new routes to market, and helping partners build and sell customer experience offers at speed and scale within Germany, Austria and Switzerland.

Some of the major focus areas of this role are:

• Manage and grow the business relationship with Five9's strategic partners in the DACH region.

• Drive a business plan that scales partner led revenue and develops a robust local partner ecosystem.

• Build enablement programs that attract, develop and maintain relationships with resellers, agents and systems integrators.

• Build preference for Five9's customer experience / contact center software within partners' portfolios and sales teams.

• Drive pipeline development and sales results within key DACH partners.

• Support partners throughout the entire customer journey lifecycle, from onboarding to joint go to market execution.

Location: Germany (Remote)

Key Responsibilities

• Identify and expand critical relationships within named partners that deliver a profitable business model and enhance Five9's solution and services capabilities in DACH,