Change & Communications Lead AME

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

AME Change & Comms Lead JD

What this job involves:

We are seeking an experienced Change & Communications Lead to drive change management strategies, operational activation of JLL's Experience Led Change Enablement Programme, and comprehensive communications excellence as part of the Workspace Experience and Operations (WE&O) team.

[EXPANDED SCOPE] This position is responsible for overseeing and driving change projects across multiple markets while serving as the strategic communications leader for the wider region.

The key focus combines enabling experience-led change by empowering all WE&O teams to support workspace refurbishments, relocations, and new programmes with developing and executing cohesive communication strategies that ensure colleagues are informed, engaged, and empowered throughout workspace transitions while maintaining consistent, compelling communications across all touchpoints.

The Change & Communications Lead enables a cohesive process between the WE&O team, projects team, as well as other functions within the business, i.e., Communications, HR, and Leadership. This role works to ensure a smooth transition from inception to go-live, leading transformative change with customer experience in mind while ensuring consistent brand messaging and employee engagement across the region.

This is an exciting role for a change leader and strategic communicator who has a track record in project management, client/stakeholder management, communication, content strategy, brand management, as well as a focus on service delivery.

What Your Day-to-Day Will Look Like

Core Responsibilities: Change Enablement (Existing Foundation)

The Change & Communications Lead's overall responsibility is to ensure onsite WE&O change ambassadors are activated and onboarded for all identified and approved projects across the region, and work with them and the wider project team as appropriate, to develop and execute ongoing change management strategies aligned with colleague experiences and operational facilities management requirements while simultaneously managing strategic communications initiatives.