Category Lead - Warranty

Function

Quality

Pay Band

E4 to M2

Role

Continuous Product / Mechanical Proprietary parts Quality improvement on the basis of customer feedback Market Quality Surveys , Field returned Warranty & Paid Part field failure parts analysis and their field failure reduction

A purpose driven role for you

Reduction in Warranty Claims & Cost of Mechanical Proprietary Parts like Engine Proprietary, Braking, Suspension, etc. Mechanical Prop. Parts PFMEA Review & Quality upgrade Design and process Benchmarking (for both in-house products and competitor products) for Improvement Resolution of Critical field issues pertaining to New Technology of Mechanical Proprietary parts

A Day in the life

Upcoming New Technology On The Spot Trouble Shooting without adequate infrastructure at field. Makers Proprietary parts technical knowhow /DFMEA Collaborate with internal stakeholders for Issue analysis & closure, Maker engagement & ECN approvals, ECN implementation, Problem establishment & Provide issue closure, Base model issue, Leadership Reviews, Policy Deployment, Best Practices Deployment. Collaborate with external stakeholders for Problem analysis & action, Customer Feedback capturing, Field Issue Countermeasure Information sharing. Online Survey Design, Questionnaire alignment.

Academic Qualification & Experience

B.Tech with 10 yrs of experience

Technical Skills/Knowledge

Experience in Vehicle evaluation Problem solving techique Data analysis Aware of ECN workflow/ PLM/ SAP New model development process

Behavioural Skills

Collaborative Assertive Logical reasoning Creative thinking Analytical

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 25 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 130 million Indians and is now taking over the world with its manufacturing superpower.