BUSINESS PROCESS ANALYST

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner

Perform Process transition ensuring low effort experience for all stake holders

Create Process flow charts , Standard processes operating instructions

Define & agreed SLA , TAT of all newly transition processes

Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect

Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets)

Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills

Assures change management practices are followed, including communication, training, documentation development, etc.

Reduces customer efforts and enhances productivity via process improvements