Business Operations Lead - Order Management

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Business Analyst, Business Operations will partner closely with an Order Management Business Operations Manager to support and improve quote-to-cash (QTC) systems and processes. This role is heavily focused on user acceptance testing (UAT) for strategic projects, supporting tactical QTC requests, and improving how the team works through better documentation, tooling, and data.

You will help write and groom Jira tickets for our internal systems engineering teams and create and refine Enablement documentation for the broader Order Management team. A foundational understanding of SQL or data analytics is highly preferred so you can validate data, support testing, and interpret the impact of changes.

What You'll Do:

• Support QTC projects and initiatives

• Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows.

• Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking.

• Support tactical QTC asks (e.g., configuration validations, data checks, small process or tooling tweaks).