The Marketing & Sales division at DHL Global Forwarding serves as a crucial link between clients and various operational and product departments. Its primary objectives include acquiring new business opportunities while also ensuring the retention of existing clientele.
JOB SUMMARY
As the Business Development Manager, you will spearhead the expansion of the business by identifying and capitalizing on opportunities from both potential clients and our existing customer base. Beyond conventional sales, your role extends to creating SOPs, fostering inter-departmental collaboration, and harnessing the power of Sales360. Your key focus lies in comprehensively grasping customer requirements and harnessing DGF's freight forwarding proficiency to provide personalized solutions.
KEY RESPONSIBILITIES
Sales Cycle Management
Lead the entire sales process from lead generation to successful conversion.
Facilitate seamless payment processes to ensure timely closure of deals.
Conduct regular reviews to monitor business performance and adjust strategies as necessary.
Develop and manage a robust sales pipeline to achieve individual and team targets for profitable volume growth.
Utilize DHL’s Sales360 application to enhance sales efficiency.
Customer Relationship Management
Gain insights into customers' core requirements and offer tailored solutions to drive profitable business relationships.
Proactively address service issues and resolve them in a timely manner.
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