Business Analyst, Escheatment & Unclaimed Property

Own and scale Blackbaud’s U.S. escheatment and unclaimed property program, including overpayments, credits, and dormant customer balances. This role is responsible for building processes, ensuring multi-state compliance, and reducing financial and regulatory risk across the Order-to-Cash lifecycle.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

• This role supports customers and stakeholders primarily during U.S. business hours.

• Expected working hours are 11:00 AM to 08:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.

• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Key Responsibilities:

• Own end-to-end escheatment process for U.S. operations, including identification, tracking, and resolution of unclaimed property balances

• Design and implement processes, controls, and documentation to support compliance with state reporting requirements

• Build and manage a program to identify and reduce customer overpayments and unused credits

• Partner with AR, Accounting, and Payments teams to resolve aged balances and improve upstream processes

• Lead due diligence, customer outreach, and support state reporting and filings

• Maintain audit-ready documentation and support compliance reviews and audits