To lead and manage the end-to-end operations of a Gold Loan branch, driving business growth, ensuring operational excellence, maintaining portfolio quality, and delivering superior customer experience while adhering to regulatory and risk guidelines.
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Key Responsibilities
Business Delivery & Growth
Drive Gold Loan portfolio growth through branch walk-ins, local sourcing, and cross-selling initiatives
Plan and execute local marketing and sales campaigns to increase customer acquisition and branch visibility
Achieve monthly targets for loan disbursement, revenue, and profitability
Identify new business opportunities within the catchment area
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Branch Operations Management
Oversee daily branch operations ensuring smooth and efficient functioning
Ensure proper gold appraisal, loan processing, and disbursement as per company policies
Monitor cash management, documentation, and audit readiness
Maintain adherence to regulatory requirements, internal controls, and compliance standards
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Customer Experience & Relationship Management
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