Associate Relationship Manager - Affordable Mortgages

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose:

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities:

'• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.

• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.

• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.

• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.

• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.

• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities:

'• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience: