Associate Process Manager

Key Responsibilities

Field Activity Support

• Handle inbound calls from field technicians and contractors.

• Validate contractor identity using approved authentication procedures.

• Verify work orders and maintenance requests.

• Perform asset eligibility and authorization checks.

• Approve or reject work requests based on defined SOPs.

• Support activities such as LRE (Non-Service affecting), PSA (Potentially Service affecting), and SA as assigned.

• Process transactions accurately in the ACME platform or equivalent operational systems.

• Manage contractor check-in and check-out processes.

• Maintain accurate operational records and notes.

Operational Governance

• Ensure real-time logging of every customer interaction and transaction.

• Maintain complete audit trails for all activities.

• Report suspected security or compliance issues immediately.

• Resolve standard operational queries during the first interaction whenever possible.