Associate Back Office

• Update WTS each time an account is assigned or completed

• Review all necessary account documents from relevant systems

• Compile and organize relevant audit and claims data into spreadsheet analysis.

• Participate in all applicable training and special unit projects when appropriate

• Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support

• RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.

• Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance

• Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required

• Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training

• Good Computer Navigation Skills

• Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)

• Accounting knowledge and computing skills

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Keyboard handling skill – 25 wpm with 90% accuracy