Associate Analyst - Operations Performance & Analytics

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Description

Job Overview and Responsibilities

United Ops Performance team is responsible to support Network Operations across different functional areas including flight times, turn performance, delay insights, customer journey, bags, air traffic control, aircraft maintenance and routing, ground time, airport staffing, airport congestion and construction, fuel utilization, irregular operations, etc.

The Associate Developer will support the Data Products and BI team to design, build and deploy data products including dashboards to United leadership with the goal of enabling better operational decisions that improve on-time performance and customer experience. The Associate Developer will work with various Ops business groups to understand organizational needs and design requirements, build solutions to support high priority strategic projects. The focus will be to build datasets that drive BI visualizations and help our Ops leaders to go from data to insights quickly and drive performance.

This person will support projects and help bring new concepts to life by closely with Ops leaders. This role will require hands-on development work, such as developing backend data layers, maintaining queries and generating actionable insights using BI tools.

- Assist to develop/maintain tables to support data ingestion and transformation process, while ensuring data quality and availability to support operations

- Assist to build data products including dashboards and mobile reporting products to support Ops leadership on day-to-day functions that helps them make data driven decisions and answer key questions from the eTeam

- Assist with the development and implementation for automation workflows across multiple functional areas including Turns and Air Ops performance

- Build and maintain the "single source of truth" for United's Ops data and ensure data integrity through robust governance process

- Leverage AI-assisted development tools such as GitHub Copilot and similar platforms to improve productivity

- Exposure to AI/LLM-based tools and automation frameworks is good to have