Assistant Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat

• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution

• Proactively identify and address client needs, offering appropriate solutions and products

• Maintain accurate and detailed records of client interactions and transactions

• Collaborate with cross-functional teams to enhance the overall customer experience

• Continuously develop product knowledge and stay updated on industry trends and regulations

• Adhere to all relevant policies, procedures, and compliance requirements

Requirements

• Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry