Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
Team Leadership & Supervision:
Lead and supervise a team of credit and collections specialists across the region/group
Allocate workload and prioritize tasks among team members to meet departmental objectives
Conduct regular team meetings to review performance, share updates, and address challenges
Monitor team productivity and ensure adherence to established processes and timelines
Provide coaching, mentoring, and performance feedback to direct reports
Support recruitment, onboarding, and training of new team members
Conduct performance reviews and identify development opportunities for team members
Operational Management:
Oversee the full cycle of accounts receivable for the region/group, including invoice tracking, payment reconciliation, and collections
Review and approve complex reconciliations between financial systems and client accounts
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Establish and monitor KPIs for collections efficiency, DSO (Days Sales Outstanding), and bad debt reduction
Ensure cash and debtor targets set by the Business are consistently met or exceeded
Implement process improvements to enhance efficiency and reduce aged receivables
Develop and maintain standard operating procedures for the credit and collections function
Client & Stakeholder Management:
Manage escalated client disputes and complex collection issues
Build and maintain strategic relationships with key internal and external stakeholders
Coordinate with internal teams (billing, finance, operations) to resolve systemic invoicing issues
Present weekly and monthly debtors reports to senior management with analysis and recommendations
Financial Controls & Compliance:
Ensure compliance with company credit policies, terms, and relevant regulatory requirements
Review and approve credit limit adjustments and payment plan arrangements
Monitor high-risk accounts and recommend appropriate action (legal, write-offs, etc.)
Participate in month-end and year-end close processes
Support internal and external audits related to accounts receivable
Strategic Input:
Advise the Business on credit control strategy, risk mitigation, and best practices
Provide input on credit policies and procedures to minimize bad debt exposure
Analyze aging reports and trends to proactively address collection challenges
Sound like you? To apply you need to be/have:
A bachelor's degree in finance, accounting, or a related field (Master's degree or professional certification preferred)
Minimum 7+ years of experience in credit and collections or accounts receivable management
Minimum 3 years of proven team leadership or supervisory experience
Demonstrated ability to lead, motivate, and develop a team
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills in English
Advanced Excel skills and proficiency with ERP/financial systems
Ability to make sound decisions under pressure and meet tight deadlines
Strong interpersonal skills with the ability to influence at all organizational levels
Property/Professional Services background preferred but not essential
Experience with process improvement initiatives is a plus
Location:
On-site –Gurugram, HR
Scheduled Weekly Hours:
40
JBS
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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