Area Debt Manager-Flows-Rural Assets

Job Requirements

About the Role

The Area Debt Manager – Flows – Rural Assets is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes overseeing corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage complex cases. The role entails end-to-end collection responsibility and has a direct impact on the financial institution’s budget planning.

Primary Responsibilities

• Manage collections for specific products within the assigned area.

• Ensure collection efficiency and control costs associated with collections.

• Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.

• Review account allocations and set collection targets by bucket for agencies and in-house teams.

• Follow up regularly with default customers through a dedicated team.

• Ensure collection agencies and executives adhere to legal guidelines.

• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.

• Ensure adequate 'Feet on Street' availability across area, bucket, and segment.

• Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.

• Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.