Area Debt Manager-Flows-Cross Sell

Job Requirements

About the Role

The Area Collection Manager – Flows – Cross Sell is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. The role includes administering corporate policies and procedures to minimize front-end delinquencies. The manager works closely with the legal team to receive sound legal advice on handling delinquencies and holds end-to-end responsibility for collections in the allocated area. This is a critical role with a direct impact on the financial institution's budget planning.

Primary Responsibilities

• Handle collections for specific products within the assigned area.

• Ensure collection efficiency and manage the cost of collections.

• Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.

• Review account allocations and set collection targets by bucket for agencies and in-house teams.

• Follow up regularly with default customers through a dedicated team.

• Ensure collection agencies and executives adhere to legal guidelines.

• Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.

• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.

• Conduct background and reference checks for appointed agencies and DCTs and evaluate them continuously.

• Collaborate with the legal team to initiate legal action on specified cases.