The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.
Primary Responsibilities
Manage collections for specific products within the assigned area.
Ensure collection efficiency and control the cost of collections.
Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
Review account allocations and set collection targets by bucket for agencies and in-house teams.
Follow up regularly with defaulting customers through a dedicated team.
Ensure adherence to legal guidelines by collection agencies and executives.
Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
Drive the agencies and FOS to attain the monthly/quarterly and annual targets laid down by the Bank
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