Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and thoughtfully designs effective solutions, drawing upon extensive knowledge of the product to support seamless functionality and client satisfaction throughout daily interactions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve team processes and enhance overall service delivery.
• Mentor junior team members to support their professional growth and development.
• Coordinate cross-functional communication to ensure alignment on project goals and client requirements.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager.
• Strong troubleshooting and problem-solving abilities related to endpoint management.
• Experience in managing software deployment, patch management, and system updates.
• Ability to analyze system performance and implement optimization strategies.
• Familiarity with endpoint security practices and compliance standards.
• Effective communication skills to liaise between technical teams and clients.

Additional Information: