Citi Funds Transfer Pricing (CitiFTP) is undergoing significant transformation led by Treasury as part of consent order commitments and Operating Model AI projects. The platform has expanded beyond Interest Rate Transfer Pricing to include Financing Benchmark Rates Distribution and Standard Pool, with further expansion planned into Liquidity Premium Components, Client FTP, Markets, and integration of new applications such as BCTP and IRIS.
The Application Support & Rollout Officer will be responsible for supporting and deploying enhancements across the CitiFTP platform. The role combines production support, environment management, release implementation, onboarding of new business/country rollouts, and coordination across Development, Infrastructure, Operations, and Business stakeholders. The successful candidate will help ensure platform stability while driving successful implementation of new functionality and regional rollouts.
Key Responsibilities
Production Support
Provide L2/L3 application support for production incidents and service requests.
Monitor application health, investigate issues, and coordinate resolution across support teams.
Perform root cause analysis and drive remediation actions to prevent recurring issues.
Support critical production activities, including weekend implementations and release validation when required.
Ensure adherence to SLA and operational support procedures.
Rollout & Implementation
Support onboarding of new countries, businesses, and functional capabilities onto the platform.
Coordinate implementation activities across Development, Infrastructure, DBA, Operations, and Business teams.
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Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
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