Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Role Summary:

The Windows Application Packaging SME is responsible for end-to-end application packaging, testing, and deployment for Windows environments. This role acts as a technical authority for application packaging standards, troubleshooting complex issues, and supporting large-scale enterprise deployments using modern endpoint management tools.

Key Responsibilities:

Application Packaging & Deployment Design, create, and maintain application packages using MSI, MSIX, App-V, and EXE repackaging techniques. Perform application repackaging using tools such as AdminStudio, Advanced Installer, InstallShield, Wise Package Studio, or equivalent. Convert legacy installers to MSI/MSIX following enterprise standards. Package applications for SCCM/MECM, Intune, and VDI environments. Handle application upgrades, supersedence, detection methods, and uninstall logic. Testing & Validation Conduct functional, regression, and UAT testing of packaged applications. Validate packages across multiple Windows versions (Windows 10 / Windows 11) and architectures (x64). Troubleshoot installation, upgrade, and removal issues using logs (MSI logs, ProcMon, Event Viewer). Enterprise Endpoint Management Support deployments via Microsoft SCCM/MECM, Microsoft Intune, and Group Policy. Create and manage detection rules, requirements, dependencies, and deployment collections. Work closely with endpoint and EUC teams to ensure seamless rollouts. SME & Governance Define and enforce application packaging standards, best practices, and naming conventions. Review and approve packages created by junior packagers. Act as an escalation point for complex packaging and deployment issues. Provide technical guidance and mentoring to team members. Automation & Scripting Develop and maintain scripts using PowerShell, VBScript, or batch scripting to automate packaging and deployment tasks. Create custom install/uninstall scripts and wrapper logic. Documentation & Compliance Create and maintain technical documentation, SOPs, and packaging runbooks. Ensure packages comply with security, licensing, and compliance requirements. Work with security teams to remediate vulnerabilities in packaged applications.

Required Skills & Experience:

Technical Skills Strong expertise in Windows Application Packaging (MSI, MSIX, App-V, EXE). Hands-on experience with SCCM/MECM and Microsoft Intune. Advanced troubleshooting skills for Windows installer technologies. Proficiency in PowerShell scripting. Experience with application lifecycle management in enterprise environments. Understanding of Windows OS internals, registry, services, file system, and user context.