Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Salesforce Lightning Web Components Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Salesforce Lightning Web Components.
• Experience in developing and maintaining user interface components using modern web technologies.
• Strong understanding of component-based architecture and event-driven programming.
• Ability to debug and resolve issues within complex software environments.
• Familiarity with integration techniques and working knowledge of backend services.

Additional Information:

• The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.