Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Now Assist Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous engagement with system operations, ensuring that any disruptions are swiftly addressed to support uninterrupted business activities. Collaboration with different teams to understand system behavior and contribute to ongoing improvements is also a key aspect of the daily routine.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and enhancements to improve overall functionality.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Now Assist.
• Strong analytical skills to diagnose and resolve software issues effectively.
• Experience in monitoring and maintaining business-critical applications.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with incident management and problem resolution processes.
• Capability to work independently while managing multiple priorities in a dynamic environment.

Additional Information: