Application Administrator II

The Applications Administrator is responsible for the controlled administration and support of in-house and third-party applications used by the Global Project Management Office (PMO), ensuring compliance with IT policies, security standards, and governance requirements. The role maintains system availability, enforces appropriate access controls, and manages configuration baselines. Key responsibilities include application onboarding and validation, approved change and release management with documented testing evidence, and incident/service request handling in line with agreed service levels. The position maintains audit-ready records, monitors data integrity and master data quality, and supports compliant reporting, extraction, retention, and archiving activities in collaboration with PMO stakeholders, IT, and vendors.

Specific Responsibilities

• Manage and maintain the configuration of existing in-house and third-party applications.

• Evaluate, test, and configure new applications as required.

• Maintain configuration documentation and/or software.

• Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.

• Plan and coordinate testing of changes and upgrades.

• Support development of user training and communications.

• Maintain user lists and perform user administration functions on the supported applications.

• Monitor, track, triage and manage end user support requests.

• Provide end user support by diagnosing and resolving issues and answering usage-related questions. Escalate problems to the software vendor as needed and track through resolution.