App Dev & Support Engineer III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are looking for a highly skilled ServiceNow Developer with 5+ years of experience. In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modules—including ITSM, CSM, FSM, and EAM—while also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC). As part of a growing team, you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.

Job Responsibilities:

Platform Design & Development

Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.

Create and manage advanced workflows, forms, business rules, and UI policies.

Drive platform enhancements, version upgrades, and solution design while adhering to best practices.

Integration & Automation

Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.

Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts

IAM & RBAC Implementation

Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.

Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.

Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).

Platform Administration & Support

Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.