Analyst – Transaction Monitoring Operations

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Analyst – Transaction Monitoring Operations

About your role:

Transaction Monitoring Operations teams at Fiserv support the review of transactions, alerts, and exceptions to help maintain operational integrity across payments and financial services activities. In this role, you will execute transaction monitoring reviews by following approved procedures, documenting outcomes, and escalating unusual or unresolved items through defined channels. You will help support consistent operational decisioning, quality execution, and control adherence in a high-volume environment.

What you’ll do:

·Review transactions, alerts, and exceptions flagged for transaction monitoring using defined rules, thresholds, and standard operating procedures.

·Assess transactions, alerts, and exceptions for basic risk indicators, unusual activity, and process deviations within approved review guidelines.

·Make defined operational decisions on transaction monitoring cases and exception handling in accordance with approved procedures and escalation paths.

·Escalate suspicious, unusual, or unresolved transactions, alerts, or exceptions to the appropriate team lead, manager, or escalation queue.

·Document review outcomes, including decisions taken, supporting observations, and escalation reasons where applicable, in workflow tools, trackers, or internal systems.

·Maintain accurate case records, evidence, and audit trails while following quality checks, operational controls, and review standards.

·Support a roster-based operating model, maintain productivity and quality in a high-volume environment, and adapt to SOP updates, alert logic changes, review instructions, and operational priorities.

·Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.