Analyst, People Services
Xylem India
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Description Summary The Analyst People Services is responsible for executing employee lifecycle transactions and resolving Tier 2 HR inquiries across Asian countries. This role ensures accurate and timely processing of HR data, supports compliance with company policies and local labor regulations, and serves as a key point of contact for employees, managers, and People Partners. The People Services Analyst also supports process documentation, knowledge sharing, and continuous improvement initiatives within the People Services team.
Key Responsibilities
HR Operations & Service Delivery
Execute employee lifecycle transactions in HR systems (e.g., hires, terminations, job changes, leaves of absence, others).
Ensure data accuracy and compliance with internal policies and SOPs.
Support mass data uploads, organizational changes, and HR data audits. Inquiry Management
Respond to Tier 2 HR inquiries from employees and managers via case management tools.
Resolve issues related to employee records, policy interpretation, and process exceptions.
Escalate complex or unresolved cases to the Senior Analyst People Services or appropriate CoE. Collaboration & Stakeholder Support
Partner with People Partners, Payroll, and other internal teams to ensure seamless service delivery.
Support onboarding and training of new People Services team members.
Maintain strong working relationships with internal stakeholders and external vendors.
Compliance & Documentation
Maintain accurate documentation of transactions and case resolutions.
Support internal and external audits by providing timely and accurate data.
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