Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Title
Analyst – HR Shared Services
Business unit
HR Service Delivery
Reporting to
Team Leader – HR Shared Services
Key stakeholders
All APAC/AMR/EMEA Country HR’s
Direct reports
Nil
Duties & responsibilities
What this job involves –
Resolve Tier 1 queries and transactions related to Cornerstone-Learning & Development module
Creating/Modifying Events and Sessions
Updating Rosters post evaluating & analysing the source data
Managing login issues in Cornerstone
Managing Cornerstone reports request from employees and stakeholders
Managing Trainer/Admin access for users post evaluating the request and approval metrics
Managing publishing/modification of online courses, contents of different type like video, question bank etc.
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Creating groups and learning assignment/proxy enrolment
Demonstrate proficiency in Learning & Development module and standard operating procedures
Communicate and guide employees using available resources to resolve the query/issue
Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
Managing semi-functional/technical issues in Cornerstone including but not limited to training, report generation/curriculum
Escalate complex queries to appropriate owner (inside or outside of L&D partner)
Ability to challenge the status quo and to continually improve the customer and stakeholders’ experience
Leading client calls and meetings and capturing the minutes
Performance objectives
Very Good teamwork interaction and orientation
Very Good customer service skills using efficient processes
Results oriented with the ability to manage competing priorities and multiple stakeholders
Good relationship management skills
Proactive in achieving results and seeking improvements
Attention to detail and an ability to work towards tight deadlines
Key skills
Demonstrated understanding of Learning & Development practices and processes
Understanding of design, development, implementation, and evaluation of instructional materials, including e-learning content and procedure manuals.
Experience of working with US/UK teams preferable
Flexible with night shift or late evening shift
Good interpersonal communication, written, verbal, and presentation skills
Knowledge of PeopleSoft/Workday HR environment would be added advantage
Demonstrated hands-on experience in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Employee specification
Bachelor’s degree in Human Resources or other related field
1-3 years of overall experience in L&D and minimum 1-2 years with Cornerstone system - Learning & Development in client services role preferred
Location:
On-site –Gurugram, HR
Scheduled Weekly Hours:
40
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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