Analyst- HR Operations
JLL India
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. For further information, visit jll.com
What this job involves:
- Resolve Tier 1 (simple) queries and transactions related to core HR processes
- Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
- Demonstrate good proficiency in HR processes and standard operating procedures
- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
- Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
- Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
- Managing & Coordinating queries on Case management tool
- Managing employee benefits/leaves transactions
- Ability to identify and escalate complex queries to appropriate owner
- Managing Employee On boarding formalities
- Maintaining Exit formalities
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