At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What Our Expectations Are:
In Commercial Support, we believe that everything starts with our people. We foster a learning organisation by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchmark customer service. We drive change and quality through our employee's imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system.
Functional Description:
The Claims Adjudicator is responsible for the timely, accurate, and consistent review, analysis, and adjudication of Pratt & Whitney warranty claims. This role ensures claims are assessed in accordance with applicable warranty policies, Power-by-the-Hour (PPH) program contracts, commercial agreements, and technical publications. The Claims Adjudicator plays a critical role in protecting the integrity of warranty programs while ensuring customers receive fair and compliant claim settlements.
Success in this position requires strong analytical abilities, exceptional attention to detail, the capability to interpret complex technical documentation, and a solid understanding of commercial warranty offerings and contractual obligations.
What You Will Do:
Warranty Claim Review & Adjudication
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Review and adjudicate warranty claims in accordance with company warranty policies, PPH program contracts, commercial agreements, and applicable procedures.
Evaluate claim documentation, maintenance records, invoices, and supporting evidence to determine warranty eligibility and claim validity.
Verify claim compliance with contractual obligations, warranty coverage, technical requirements, and customer agreements.
Calculate and authorize accurate claim settlements while ensuring financial accuracy and consistency.
Document claim decisions clearly and maintain complete records to support audit requirements and future reference.
Ensures KPIs are adhered to.
Technical Analysis & Compliance
Interpret and apply technical publications including maintenance manuals, service bulletins, engineering documentation, component manuals, and other OEM technical references.
Assess technical findings and maintenance actions to determine whether repairs or replacements meet warranty requirements.
Commercial & Contract Interpretation
Interpret and apply commercial warranty terms, PPH contracts, customer-specific agreements, and service offerings during claim evaluation.
Identify contractual inconsistencies or areas requiring clarification and escalate as appropriate.
Investigation & Trend Analysis
Support the investigation of claim discrepancies, unusual claim activity, and recurring issues to determine underlying causes.
Support the identification of trends in warranty claims that may indicate product reliability concerns, process deficiencies, customer maintenance practices, or commercial risks.
Escalate significant technical, financial, or operational findings to appropriate stakeholders.
Stakeholder Collaboration
Work closely with internal and external stakeholders as required to resolve claim issues.
Communicate claim decisions clearly and professionally and provide technical or contractual justification when required.
Support internal and external audits by providing accurate documentation and claim rationale.
Contribute to a collaborative environment focused on delivering consistent and equitable claim outcomes.
Continuous Improvement/ Compliance
Recommend improvements to warranty policies, adjudication processes, documentation, and commercial practices.
Support initiatives that improve claim accuracy, automation, operational efficiency, and customer satisfaction.
Stay current on changes to warranty policies, PPH contracts, technical publications, commercial offerings, and industry best practices.
Participate in training and knowledge-sharing activities to promote consistent adjudication standards.
Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
Comply with Global Trade requirements (export controls).
Required Skills:
Customer Service Excellence: Ability to provide outstanding service and resolve complex customer issues with a customer-first mindset. Understanding of Aerospace service ecosystem: Customer services, aftermarket, MRO, warranty, contracts, etc.
Technical/Commercial Knowledge: Ability to interpret technical publications, engineering documentation, and contractual language.
Problem-Solving: Analytical and resourceful approach to diagnose problems and identifying effective solutions.
Communication Skills: Excellent English verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
Organizational Skills: Strong attention to detail and ability to manage multiple claims and priorities simultaneously.
Resilience and Persistence: Ability to follow through on complex issues and ensure resolution to completion with a medium degree of autonomy.
Qualifications You Must Have:
A University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.
Related field are Business Administration, Aerospace, Engineering or the like.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Experience working in SAP SD, SQL, CRM is an asset
Ability to work in Eastern Time Zone hours (7:00 AM to 4:00 PM EST or 4:30 PM to 1:30 AM IST) Work Location: Bangalore Travel: No travel requirement Employment Type: Full-time
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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