As part of the global Field Service team, the Senior Field Service Engineer provides field and factory support to customers and channel partners while working closely with internal departments to drive continuous improvement in Sundyne pump and compressor products, processes, and service practices.
Key Responsibilities
Travel to customer sites to support the installation, pre-commissioning, commissioning, troubleshooting, and rebuilding of Sundyne API and non-API equipment in accordance with OEM and API specifications.
Supervise customer craft personnel during on-site work to ensure activities are completed safely, accurately, and to the required technical standards.
Prepare thorough field reports and ensure customer and OEM documentation is completed accurately and on time, including time sheets and travel and expense reports.
Communicate professionally and collaborate effectively with customer personnel, channel partners, and internal Sundyne teams at all levels.
Provide technical expertise on centrifugal pumps, centrifugal compressors, controls, instrumentation, and complex rotating-equipment failure modes, including mechanical, electrical, and process-related issues.
Analyze equipment hardware and operating conditions to identify failure modes and confirm whether parts and systems meet OEM requirements.
Lead Root Cause Failure Analysis (RCFA) activities with internal teams, customers, and channel partners.
Troubleshoot field units using control-system logic expertise and verify that control systems are configured for proper Sundyne equipment operation.
Create and manage service cases in Microsoft CRM to respond to customer and channel-partner service requests.
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