Advanced Application Engr

The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Technical Team under the direction of a Technical Support Manager

Responsibilities

• Technical support for Honeywell APM/UAS applications to resolve the Customer Issues within service level agreements.

• Escalate Issue to GTAC while troubleshooting issues and collaborate with the GTAC and development team to fix them according to Issues priority, thus helping to improve overall stability of APM/UAS applications.

• Liaison with the GTAC/development team for timely delivery of solutions to the customers

• Actively drive Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all the issues as applicable.

• Actively engage in Continuous Improvement by automating the repetitive task and enhancing the support process as and when required.

YOU MUST HAVE

• Bachelor’s/Post Graduate degree in Chemical Engineering/Instrumentation Engineering

• 8 - 10+ years of Experience in Honeywell Advanced Application like APM/UAS tools; preferably Honeywell APM/UAS applications

• Hands-on experience in design, implementation and commissioning experience of APM/UAS applications

• Experience in Technical support activities; especially in Honeywell Advanced applications (preferably in APM/UAS)

• Experience in SQL Database, Python