Administrative Services Associate Representative

Job Description Summary

Delivers basic technical, administrative, or operative General Administration tasks. Maintains files and records; obtains/verifies routine information from hard copy, microfiche or automated source documents; retrieves, receives, reads to identify, sorts files and/or delivers documents. Maintains daily logs; makes photocopies. May also use elementary keyboard skills to type forms or input basic data from forms. Understands simple instructions and procedures. Performs General Clerk duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis

Job Description

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements

Responsibilities:

• Receiving and documenting claims both electronic and paper claims

• Sorting, processing, and vetting of claims firsthand for claims payment and ensuring they are accurately assigned.

• File management and classification of data and supporting reporting compilation.

• Electronic transfer of received claims to the various platforms.

• Managing the flow between members and provider claims

• Processing member and provider claims within stipulated Turn Around Times

• Managing the different channels through which claims are received.

• Cross referencing of emails received from members and providers for further processing.