Responsible for planning, scheduling, and supervising the work of an accounts receivable team.
Key Responsibilities:
Supervises a group of accounts receivable clerks within the established accounting policies of the corporation. Monitors the collection process and negotiations with past due accounts. Prepares reports on receivables, receipts, and account balances. Recommends changes in methods and procedures to improve the efficiency of the accounts receivable unit. Coaches and mentors accounts receivable clerks; assigns work according to availability, skills, and developmental needs; assesses performance and provides feedback to direct reports.
Competencies:
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Drives results - Consistently achieving results, even under tough circumstances.
Ensures accountability - Holding self and others accountable to meet commitments.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.
Business Process and Internal Control Risk Analysis - Evaluates business processes to identify risks and internal control gaps; applies understanding of business processes and relevant risks to develop and implement process improvements; develops risk management plans by applying internal control framework to address identified risks.
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Financial Analysis - Interprets financial data by analyzing trends, variances, opportunities and risks to provide insight to stakeholders regarding financial impact to drive business improvement; evaluates financial results against targets to communicate conclusions to all stakeholders; ensures integrity of financial data by investigating variances and determining corrective actions to resolve identified issues.
US Generally Accepted Accounting Principles - Evaluates US accounting standards to record transactions in compliance with requirements and company policies; assesses the accounting requirements and objectives to determine the implications on the business and communicate to stakeholders with varying financial knowledge.
Education, Licenses, Certifications:
College, university, or equivalent degree in Accounting, Finance or related field or equivalent related work experience required.
Experience:
Intermediate level of relevant professional work experience in the field of study required, including some supervisory experience.
Job Summary – Exempt E06
Job highlights
Graduate or master’s in finance/accounting with 12-15 years managerial experience in multinational credit collections experience with international client exposure
As the Collections Manager, you will lead and manage the Collections function, and Dispute Management. You'll oversee a team of professionals, ensuring delivery against KPIs and SLAs while maintaining a strong internal control framework.
What you'll be doing:
Strong Expertise in AR & Collections (Highly Important Must Have)
- Lead and manage Collections, Deductions, and Dispute Resolution
- Drive collections strategy to reduce DSO, minimize overdue receivables, and improve cash flow.
- Conduct detailed analysis of aging reports, payment delays, dispute trends, and customer behavior.
- Oversee follow-up on outstanding invoices, proactively identifying at-risk or problem accounts and partnering with leadership and account teams to drive timely resolution.
- Develop, implement, and continuously refine collection strategies to maximize payment recovery while maintaining positive client relationships.
- Lead high-priority collection campaigns and customer follow-ups to improve recovery rates.
- Manage complex customer accounts, escalations, write-offs, and settlement negotiations.
- Work closely with Sales and Finance to resolve billing errors, pricing issues, and dispute root causes.
- Establish, document, and enforce standard operating procedures (SOP’s) to ensure consistency and compliance across the team
- Implement best practices to improve customer experience.
Communication Excellence – Critical Requirement
- Exceptional communication is mandatory, clear, professional, structured, and customer focused.
- Conduct regular calls with global customers for collections, dispute closure, and account reconciliation.
- Present AR dashboards, collection insights, and risk summaries to senior leadership.
- Guide the team on customer communication etiquette, call handling, and escalation management.
- Communicate complex AR issues in simple, actionable language.
Team Leadership & 24/7 Operations Management
- Lead multi-shift AR/OTC teams ensuring performance, quality, and compliance.
- Conduct coaching, training, and skill development sessions for AR, Collections, and Cash App teams.
- Manage headcount planning, shift rosters, and workload allocation for round-the-clock operations.
Controls, Compliance & Audit
- Ensure adherence to SOX, internal controls, and audit standards.
- Maintain strong documentation for AR processes, collection notes, and dispute resolution.
- Support Internal and External Audits
Reporting, Analytics & Insights
-
Create and publish AR dashboards:
-
DSO
-
CEI
- Aging buckets
- Cash collected vs. target
- Disputes & deductions
- Unapplied cash
- Provide data-driven insights to leadership for improving AR trends and reducing revenue risks.
Required Skills & Competencies
Core Must-Have Skills
- Strong knowledge in AR, OTC, and Collections (highlighted competency)
- Excellent communication skills (verbal, written, and customer interaction)
