Account Mananger

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Manager – Facilities & Services Management

The Account Manager is responsible for managing comprehensive facilities services delivery, including soft services and Food & Beverage operations, while ensuring seamless coordination with technical service providers. This role serves as the primary client interface for service excellence, contract compliance, governance, and strategic account management.

Key Responsibilities

Soft Services & F&B Operations Oversee day-to-day delivery of soft services including housekeeping, landscaping, pest control, waste management, and security services. Manage Food & Beverage operations ensuring quality standards, hygiene compliance, menu planning, and guest satisfaction. Monitor service quality through regular audits and client feedback mechanisms. Ensure all services align with contracted SLAs and client expectations.

Technical Services Coordination Coordinate with technical service providers for HVAC, electrical, plumbing, fire safety, and building automation systems. Serve as liaison between client operations teams and technical vendors. Facilitate planned preventive maintenance schedules and ensure minimal disruption to business operations. Track completion of technical work orders and ensure quality of execution.

KPI Monitoring & Reporting Establish, track, and report on Key Performance Indicators across all service lines. Develop comprehensive dashboards for real-time performance visibility. Analyze trends, identify areas of improvement, and implement corrective action plans. Ensure consistent achievement of contractual performance standards.

Monthly Management Reviews (MMR) Prepare and conduct structured Monthly Management Reviews with clients and service delivery teams. Present performance data, highlight achievements, address concerns, and discuss improvement initiatives. Document action items and ensure timely closure of commitments.

Quarterly Business Reviews (QBR) Organize and facilitate comprehensive Quarterly Business Reviews with senior stakeholders. Provide strategic insights on service performance, cost optimization opportunities, and value-added initiatives. Present annual trends, benchmark performance, and propose service enhancements. Build and maintain strong executive-level client relationships.