Account Executive - ITeS

As an Account Executive for the IT-Enabled Services (ITeS) vertical, you will play a pivotal role in guiding our customers through their digital and AI journey. You will deliver solutions that produce measurable business outcomes and growth for both the customer and Microsoft, partnering with stakeholders to identify, design, and accelerate the initiatives that matter most to their goals.

Drawing on your understanding of the ITeS industry, its pressure on delivery margins, the drive to automate high-volume processes, the race to elevate customer and agent experience, and the move up the value chain from labour arbitrage to AI-led, outcome-based services, you will help customers explore emerging technology trends and shape a clear, shared vision for their transformation. You will coordinate opportunities across the customer, Microsoft, and partner teams, and work closely with both technology and business executives to build and continually refine their digital roadmap, keeping it aligned to long-term goals while delivering incremental value at every stage of the journey.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can succeed at work and beyond.

Responsibilities

Industry Expertise - Apply your knowledge of the ITeS sector to shape a transformation strategy aligned to the customer's business outcomes — improving delivery efficiency, automating processes at scale, and enabling new AI-led service lines. Challenge and guide the organisation through constructive conversations about their business and technology.

Strategic Customer Engagement - Develop a full understanding of the customer's business needs, priorities, and strategies, and deliver new insights that help them address those priorities jointly with Microsoft. Demonstrate long-term, differentiated value, and proactively build relationships across multiple levels of the customer's organisation to secure alignment and execution. Keep the bigger picture in view, absorbing complex information and bringing creative, conceptual problem-solving to every engagement.

Business Relationship Owner - Define the strategic vision and lead the transformation alongside the customer's CxO-level technology, digital, and business decision-makers. This calls for strong leadership and the confidence to challenge conventional thinking — because your success is measured by your customer's success.