Account Executive - Enterprise

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Account Executive - Enterprise, you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers. We’re looking for someone who is curious, collaborative, and motivated to create real impact for customers.

What you'll do:

- Engage, Discover & Drive Results: Execute territory strategies to win new enterprise business, expand market presence, and consistently exceed growth targets.

- Execute the Sales Process: Lead the full sales cycle from prospecting to negotiation and closure while surpassing revenue goals.

- Articulate Value: Build trusted relationships with C-level executives by understanding their business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations. Stay informed on competitive dynamics and product innovation to represent Freshworks confidently.

- Learn & Collaborate: Partner cross-functionally with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences. Mentor and coach peers to strengthen overall team performance.