Account Director, Retail

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. The Go-to-Market team helps organizations understand, adopt, and deploy OpenAI’s technology to solve meaningful business challenges and create lasting value.

Our Retail team partners with leading retailers and consumer brands as they rethink how they engage customers, empower employees, and operate their businesses with AI. We work closely with leaders across merchandising, e-commerce, marketing, customer service, store operations, supply chain, technology, and data to identify high-impact opportunities and support responsible AI adoption at scale.

The team operates cross-functionally with Solutions Engineering, Customer Success, Product, Partnerships, Marketing, and other teams across OpenAI to turn customer priorities into successful, durable deployments.

ABOUT THE ROLE

We are looking for an experienced Account Director, Retail to help build and grow OpenAI’s business across the retail industry.

You will own relationships with some of the world’s most influential retailers and consumer-facing organizations, helping executive and technical leaders understand how OpenAI’s products can transform their businesses. You will be responsible for developing account strategies, building qualified pipeline, navigating complex enterprise sales cycles, and expanding adoption across multiple functions and use cases.

This role requires someone who combines deep enterprise sales experience with an understanding of the retail industry, strong executive presence, and the ability to translate emerging technology into clear business outcomes. You should be comfortable operating in a fast-moving environment, creating structure where it does not yet exist, and partnering across both business and technical teams.

Success in this role will be measured not only by revenue growth, but also by the depth of customer relationships, the quality and scale of customer adoption, and your ability to help retailers deploy AI responsibly and successfully.

IN THIS ROLE, YOU WILL

• Own and grow a portfolio of strategic retail accounts, with responsibility for pipeline creation, revenue, customer adoption, and long-term account expansion.

• Develop thoughtful account strategies that align OpenAI’s capabilities with each customer’s business priorities, technology roadmap, and AI transformation goals.