Business Analyst/Product Support

Turn real user challenges into smarter product solutions. As a Business Analyst & Product Support Specialist on the Verisk Canada product team, you will combine analytical thinking, technical curiosity, and a customer-first mindset to help users succeed while shaping the continued evolution of our products.

In this high-impact hybrid role, you will serve as a trusted connection among end users, clients, business stakeholders, and engineering teams. You will troubleshoot complex product and data issues, translate business needs into clear technical requirements, and use insights from support interactions to influence enhancements and roadmap priorities. This is an ideal opportunity for someone who enjoys solving problems, building strong relationships, working across technical and non-technical teams, and turning customer feedback into meaningful product improvements.

Business Analysis & Requirements Gathering (50-70%)

- Develop and document requirements and use cases for all changes to assigned products including associated test cases, matrices and approaches

- Work with other departments to identify business needs and implement change while ensuring that business requirements for successful implementation of initiatives are accurately and thoroughly understood and defined

- Create technical requirements documentation and aid in the design of solutions with developers

- Liaise with internal and external stakeholders as an integral part of performing their responsibilities

- Facilitate and participate in technical discussions with developer resources and data analysts

- Understand the benefits and features of assigned product/service lines

- Manipulate and work with large, complex data files

- Support, and where required, create and update front line user documentation, FAQ’s, manual’s and technical documentation

- Understand the benefits and features of an iterative approach to software development (Agile)

- Work with stakeholders on strategic research and development of identified product lines

- Provide summary reporting to management on their ongoing work, analysis and projects

- Support other company projects as required