This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The AVP – Protect, Customer Onboarding & Identity Management role is responsible for developing and deploying the customer identity solutions, strategy, and providing product group ownership of the Solution Train operating in TD Scaled Agile for the US and CAN.
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
Oversees all identity products /solutions as significant sub-components of Fraud Threat Management organization; mobilizes team & ensures executive alignment; custodian of Enterprise Protect Identity Business Plan & Roadmap
Develops, articulates, and enhances strategic vision for customer identity proofing as a foundation for self-serve and assisted channels
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Progresses and maintains a TD Customer Identity strategy, including customer engagement and value creation opportunities
Centralized ownership of TD's Identity solutions, run as a product with defined PODs to develop and maintain core capabilities
Strong interface with LOBs/Channels to ensure roadmap alignment
Identifies and creates visibility of organizational authentication risk
Drives an adoption strategy to ensure standard authentication consumption vs building tactical / bespoke solutions
Develops and maintains talent and career development for all of CIAM
Leverages deep subject matter expertise to develop and execute efficient and effective customer onboarding strategy that minimizes net losses for the Bank while providing a superior UX.
Works closely with key business leaders and direct reports to optimize TDBG's resources and leverage TD's operating model to maximize efficiency, effectiveness and scale and innovation
Owns the journey vision, product roadmap and objectives that aligns the team around delivery goals
Responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive
10+ years of relevant experience in the Customer Authentication and Identity domain
Proven technical abilities, understanding, and developing complex technical solutions with a deep understanding of the identity and authentication ecosystem
Strong business acumen, identifying and developing Identity and opportunities which align to LOB roadmaps
Entrepreneurship/Engineering mindset, track record of driving and delivering innovative ideas in a fast-paced environment
Strong relationship management, ability to form strong relationships with senior leaders and build trust
Proven business and financial acumen
In-depth knowledge of relevant banking and regulatory rules and policies
Organizationally astute, with superior influencing, collaboration, and communication skills
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
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