Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
The Workplace Facilities Manager serves as the primary point of contact for integrated facilities management operations and workplace experience services for a key client account. This client-facing leadership role combines strategic facility operations with exceptional workplace experience delivery, managing everything from building systems and vendor relationships to reception programming and customer service. Leading a regional service delivery team, you'll collaborate closely with senior stakeholders to create productive, engaging workplace environments while ensuring operational excellence and fiscal responsibility across a multi-site portfolio.
Your day-to-day tasks will include
Overseeing all facilities operations including hard and soft services, building systems, vendor management, and compliance with client policies and safety regulations across multiple sites
Developing and managing operating and capital expense budgets, preparing monthly/quarterly/annual variance reports, and implementing cost-reduction initiatives
Leading reception services while collaborating with all levels of the client organization
Managing the performance, staffing, and professional development of regional service delivery teams
Coordinating tenant requirements and service requests to ensure timely resolution and high satisfaction levels
Implementing short and long-term strategic projects, annual management plans, and key performance indicators in partnership with Account Managers and Regional FM leadership
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Providing regular reporting to client stakeholders and engaging in continuous improvement through business intelligence and best practices
Required Qualifications
Bachelor's degree in Facilities Management, Hospitality Management, or related field, or equivalent work experience with management/technical emphasis
Minimum 8 years of industry experience in corporate facilities, third-party service provider, or consulting environments
Minimum 5 years of food services or hospitality experience with demonstrated customer service excellence
Proven ability to matrix manage technical and administrative staff across multiple locations with strong leadership and supervisory skills
Excellent verbal and written communication skills with ability to present effectively to senior stakeholders and client leadership
Proficiency in MS Office Suite (Word, Excel, PowerPoint), MS SharePoint, and CMMS (Computerized Maintenance Management Systems)
Demonstrated experience managing operating budgets, vendor contracts, and financial reporting with strong analytical capabilities
Preferred Qualifications
MBA or advanced degree in business, facilities management, or related field
Experience in hospitality, customer service industries, or integrated workplace services delivery
Knowledge of real estate operations, telecommunications, furniture systems, accounting principles, and building systems
Previous experience in matrix management organizations with ability to influence without direct authority
Track record of implementing innovative workplace programs and leading change management initiatives
Strong belief in teamwork and collaborative work style with ability to thrive in dynamic, fast-paced environments
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
118,000.00 – 128,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Boston, MA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including
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