Warehouse and Distribution, Operations Specialist

This is an onsite position based at Alcon's Lake Forest, California Valencia Warehouse.

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Supply Chain function, a team that manages the logistics, inventory management, and supply chain analytics for Alcon's industry leading products to ensure products are delivered efficiently and effectively so that people can see brilliantly. The Operator I, Warehouse & Distribution Operations, is primarily responsible for handling tasks in warehouses and distribution centers, optimizing storage and material flows, and managing inventory and shipments.

The Warehouse and Distribution, Operations Specialist is responsible for ensuring timely and accurate processing of customer orders, maintaining high levels of customer satisfaction, and supporting supply chain operations. This role serves as a key liaison between customers, sales, logistics, and warehouse teams to ensure seamless order fulfillment and issue resolution. In this role, a typical day will include:

In this role, a typical day will include:

• Process customer orders accurately and efficiently using SAP system.

• Monitor order status and proactively communicate updates to customers.

• Coordinate with warehouse and logistics teams to ensure timely shipment and delivery.

• Resolve customer inquiries and complaints related to orders, shipments, and returns.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to resolve order discrepancies, inventory issues, and delivery delays.