It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are seeking a highly strategic and deeply technical Vice President to own product strategy for one of the most transformative businesses within ServiceNow's AI Platform group: AI Application Development. This VP will lead a team of senior product managers and serve as a strategic partner to the SVP of AI Platform.
The ServiceNow developer platform is not a supporting capability; it is a critical growth lever of the company, and its mission is as follows: Empower builders and developers to discover, build, deploy, and govern enterprise AI Applications that reason about and automate complex and bespoke business processes. This is intelligent, AI-powered application development, enabling every enterprise to discover and compose AI applications that learn from data, make decisions, and handle complex workflows with limited human intervention. The more builders and developers (human and agent alike) who build on ServiceNow, the deeper ServiceNow's operational footprint becomes across the enterprise.
The market is signaling that vibe coding, AI-assisted development, and agentic application building are capturing developer imagination at a pace we have not seen in a decade. Enterprises are actively searching for a trusted platform to standardize on, and ServiceNow, with 20+ years of enterprise process depth, a governed data layer, and Action Fabric as the execution runtime, is uniquely positioned to win that category. This is the moment to make ServiceNow the home for every builder, and we need a visionary leader to seize it.
What you get to do in this role
- Define and own the multi-year product vision. Set the strategic direction for how enterprises discover, build, deploy, and govern AI applications on ServiceNow. Translate market signals, competitive dynamics, and customer feedback into a product vision that spans the full developer surface area, from professional engineers to low-code builders, and define the multi-year roadmap the organization executes against.
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- Own go-to-market strategy and developer adoption. Define positioning, packaging, and adoption strategy for the AI Application Development Platform. Partner with sales, GTM, and partner teams to drive customer acquisition and expansion. Set adoption metrics (developer velocity, application deployment rates, time-to-value) and own the developer ecosystem story, including how ServiceNow attracts and retains builders across the enterprise.
- Translate the frontier of AI development into platform primitives. Stay at the leading edge of vibe coding, AI-assisted development, and agentic application building. Understand where developer tooling, LLM-assisted workflows, and open-source ecosystems are heading, and translate those patterns into scalable, enterprise-grade platform capabilities that compound ServiceNow's developer advantage over time.
- Lead and grow a world-class product organization. Build, develop, and retain a high-performing team of senior product managers. Establish PM discipline, culture, and operating rigor that emphasizes technical depth, customer empathy, and rigorous prioritization. Develop the next generation of product leaders and create an organization that is a competitive differentiator in talent.
- Drive cross-functional alignment at the executive level. Serve as the central product voice for the platform across engineering, design, and go-to-market. Influence architecture and product direction across multiple teams and organizations. Make hard prioritization and tradeoff decisions and communicate them with clarity and confidence to VP+ and C-suite stakeholders.
Qualifications
To be successful in this role, you will have:
CRITICAL: Demonstrated track record of defining and executing platform or developer experience strategy at enterprise scale, including shipping 0 to 1 and scaling 1 to N products that drove significant customer adoption and measurable business outcomes. You have deep experience building and scaling a developer community and/or partner ecosystem.
- Deep technical fluency. You understand developer platforms, low-code/no-code builders, API-first architectures, and modern AI development patterns. You can evaluate architectural tradeoffs, engage credibly with engineering leadership on technical decisions, and translate complex systems into clear product strategy. Prior experience as a software engineer or technical architect is a strong plus.
- Fluency with agentic AI and the evolving developer landscape. You follow the frontier of AI-assisted development, vibe coding, and agentic application building. You understand where the market is heading and can convert fast-moving research and ecosystem signals into enterprise-grade product capabilities.
- 15+ years of product management experience, with at least 5+ years leading and scaling LARGE product organizations. You have built and developed PM teams and have a track record of attracting, retaining, and developing world-class product talent.
- GTM strategy and adoption leadership. Experience defining positioning, pricing strategy, and adoption programs that drive customer acquisition and expansion at scale. You have owned the developer or platform adoption narrative and the partnerships that support it.
- Data-driven decision making. You define metrics before launches, track them consistently, and use data to challenge your own assumptions as readily as those of others. You make directional calls with incomplete information and course-correct quickly.
For positions in this location, we offer a base pay of $291,500 - $495,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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